SHIPPING DETAILS FOR ORDERS TO UNITED STATES
The coronavirus pandemic has disrupted many flight routes, and our standard shipping option may be delayed in delivering your parcel -- we are sorry. We highly recommend using Express Shipping to avoid long waiting time. And we are offering 60% off on express shipping for all US orders to help you receive your order faster during this period,
Shipping offer for US orders
Standard Shipping (Ship with DHL eCommerce deliver by USPS)
Free (7-12 working days after ship)
Express Shipping (DHL Express)
up to 60% off on orders under USD170 and Free for orders over USD170 (2-5 working days after ship)
Standard Shipping to US
We use DHL eCommerce for Standard shipment to the US. DHL eCommerce is DHL standard parcel delivery services, by offering more flexibility and affordable prices to ship lightweight parcels. They specialize in high-volume shipping, partnering with different carriers to handle last-mile delivery (in the US, the USPS handles DHL eCommerce's last-mile delivery). It usually will take 7-12 working days to deliver. Here is a recent DHL eCommerce shipments to the US for reference. (Updated 17th January)
Express shipping to US
We use DHL Express for express shipment to the US. DHL Express global teams ensure fast delivery with end-to-end tracking and customs clearance. It usually will take 2-5 working days to deliver. Here is a recent DHL Express shipments to the US for reference. (Updated 17th January)
HOW LONG BEFORE MY ORDER SHIPS?
Due to the current COVID-19 situation, shipping time may be extended for some of our more popular products that are out of stock, as we are currently behind schedule on the production. You can refer to the product page of the product you purchased to check on the actual shipping time frame. Please bear with us as we try our best to get your order out to you as soon as possible! If you want more information about your order, please reach out to our customer service officer.
WHERE CAN I FIND MY TRACKING?
All orders are traceable via a tracking link provided in your shipping confirmation email.
WHERE DOES LUXIGNITE SHIP?
We ship to almost everywhere in the world. If you don’t see shipping option for your countries during checkout, please send us an email at firstname.lastname@example.org
DO I HAVE TO PAY DUITES AND TAXES?
Some countries apply duties or VAT on import shipments. You are responsible for any such extra taxes or fees your government applies to get the package delivered. GRAMS28 will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.
WHAT IF I REFUSE DELIVERY?
Refused packages—and those that are not received due to negligence on the part of the recipient—are refunded once received by us, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
WHERE IS THE ORDER SHIP FROM?
Our products are ship from our workshop in Hong Kong, where we make all of our products.
We are not responsible for any un-completed and wrong address. If the package returned because of un-completed address, wrong address and unclaimed, buyers have to take responsibility for extra charge shipping fee. Please kindly be sure the address you provided is a right one.